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Make your Association Maintenance or HOA Fee payments with ease. We offer several payment methods.

 

Please have your Hawaiian Properties account number (Owner ID) handy when making payments online or applying for Surepay, to ensure that your payment or application is processed timely and accurately.

Click the button below to enter the payment portal to view your payment history, monthly statements, or to make a payment. 

  • NEW:  Owners can set up their recurring deduction date to be on the 1st through the 14th.  Previously, all deductions were processed on the 9th and deduction would be taken out on the 10th.  Please keep in mind your association's cutoff date (10th, 15th, 20th, etc.) so the recurring payment will deduct before the property’s late fee date. 
  • Please note that credit card and debit card payments are subject to a convenience fee.
Payment Portal (CONDOCafé)

Surepay Payments can be made even easier, worry free and free of charge. Please click the button below to download our fillable Surepay Application.

  • Surepay applications sent to our office will follow the normal Surepay rules and deduction date (9th). 
  • To set up a deduction date between the 1st through the 14th, owners must set up their recurring payment in the Payment Portal (CONDOCafe).
SurePay

Click Below For Instructions on Getting Online Payments (Recurring & One-Time Payments) Started!

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Frequently Asked Questions

  • HOW CAN I VIEW/PRINT MY MONTHLY STATEMENT?

    Log into the Payment Portal (CONDOCafe) and click on the documents icon positioned on the top right side of the page.

  • WHICH CREDIT CARDS ARE ACCEPTED?

    Hawaiian Properties accepts VISA, MasterCard, Amex, Diners and Discover Card.

  • I OWN MORE THAN ONE UNIT, CAN I MAKE ONE PAYMENT FOR ALL UNITS?

    Unfortunately, No. For accurate processing, you must make separate payment transactions using each of your different association account numbers.

  • WHEN DOES MY ONLINE PAYMENT GET POSTED TO MY ACCOUNT?

    Online payments will be posted within 24 business hours.

    Any errors in the information entered may result in the following:

    - Delay in payment being posted to your association account. Time for research may be needed to attempt to determine what the payer intended. Please provide us with a valid email address in order to resolve an error in a timely fashion.

    - No payment being posted to your association account. If we are unable to determine the intended association account and are unable to communicate with you, the payment will be returned to the person making the payment.

    - The above two situations may result in your association’s late fees being assessed. Hawaiian Properties will not be responsible for any errors made by the payer and will not be responsible for any late fees your association may assess.

  • CAN I GET A REFUND ON MY ONLINE PAYMENT?

    Yes. You will need to contact Hawaiian Properties for a refund.

  • WHAT IS THE CONVENIENCE FEE?

    Hawaiian Properties has contracted with Revo Property Pay in order to provide online payment services to the association owners. This service allows card transactions to be processed and allows access to the major credit card companies. The cost of providing the service is primarily from VISA, MasterCard, and Discover Card.

  • AM I ABLE TO GET A REFUND ON THE CONVENIENCE FEE?

    This fee is Non-Refundable.

  • WHO MAY USE THE ONLINE PAYMENT SERVICES?

    If you are an owner of an association managed by Hawaiian Properties, you may use this service. This service is NOT available to tenants of Hawaiian Properties managed RENTAL units at this time.

  • WILL I RECEIVE A CONFIRMATION OF MY ONLINE PAYMENT?

    Yes, you will receive an email confirmation of your payment.

  • WHAT IF I MADE A MISTAKE?

    Please email us at info@hawaiianprop.com with details regarding your error. We will work with you to resolve the issue. However, the error may delay payment to your association and you may be assessed the association’s late fee.